Icoa engineering weekly - volume 784

March 24th 2013 - Atlanta GA

Team reports -

OGGflow engineering;

- Added Social / Email network identification icons to threaded message replies

- Added support for google live streaming updates.

- Added support for facebook live streaming updates.

- Updated the threading support in the Gmail connector so that threaded replied in an OGGflow workflow are never removed despite being sorted in the gMail interface.

- Added network / device identification for connector replies. This is used to differentiate an internal team member commenting on a workflow vs an user external to OGGflow who has replied via email or social network.

- The Facebook social feed management connector was updated with several additional sync options that allow a new OGGflow user group to sync all historic posts, comments and replies from their company pages that occurred before the Facebook connector was set-up within the OGGflow project.

- Added new cursor transitions so it is more clear what UI objects can be dragged vs clicked

- Improved Gmail / IMAP connector UI display of message header information

OGGchat engineering;

- OGGchat network database infrastructure routing upgrades

- Fixed a rare bug where agent chat would restart after the #bye command is issued

Currently Icoa engineering has 152 open enhancement / feature initiatives.

See you next week!

Interesting reading around the web;

CNN - Why Instagram pulled its pictures from Twitter

CNN - Social Business: Integrating the voice of the customer beyond the call center

Good Morning America - Banking 2.0 Involves Social Media

ABC News - Super Mario Creator Tweets Little But Talks Pleanty

TV Newser - ABC Taps Social Media Bluefin Labs for Election Coverage

The Guardian - How Your Organization Can Get Started With Social Media

The Guardian - PDA + Social Networking

The Guardian - The Future Of Social Media

The Guardian - BBC Tells Staff To Embrace Social Media

The Guardian - Teaching With Twitter

BBC - Delivering Quality First on BBC Online: Social Media

BBC - Welcome To The Social Media Revolution

BBC - Advertising World Transformed By Social Media

BBC - Beyond The Couch: TV Goes Social, Goes Everywhere