This feature enables screen pop capabilities for incoming chats and gives your business realtime access to visitor history through OggChat.
Here are some screenshots of the new feature:
Chat Request that includes Search History Link
Link directly to the search page from the chat invite that comes into your Gmail chat.
Chat History Search Page on OggChat
Dynamically search for previous chats from this visitor. You can search be name, email, ip, phone number, and date ranges.