Monday, October 11, 2010

Chat Widget Hiding when Offline

With OggChat, you can hide your chat widget button or live chat tab when you're offline. This is a handy feature that allows you additional flexibility when setting up your live chat software.

Here's how you do it. After logging in, select Chat Windows --> Your Chat Widget Domain. Then scroll to the bottom of the page and you will see an Advanced section. Here you can choose to hide your chat widget when offline.

When your are not scheduled or all operators are offline, your button will automatically be removed from the page.

Ready to give it a try? Try OggChat for Free

Friday, October 8, 2010

OggChat's New Live Chat Dashboard with Reports

We're happy to announce our new and improved live chat dashboard that includes an overview of your recent live chat history, a breakdown by live chat operator and a breakdown of chats by live chat widget or domain.

This handy dashboard gives you a very quick idea of live chats by day, how many live chats you have missed during a particular date range, as well as which operators and which live chat widgets are performing the best.

For more info or a free trial, visit

Friday, June 11, 2010

New Wordpress Live Help Plugin by OggChat

It's now even easier for Wordpress users to integrate live help into their sites with the OggChat Live Chat plugin. You can download it here.

Simply, install the OggChat Plugin

Login to your OggChat account or Sign up for a Free Trial and copy the Chat Key from your Dashboard.

In Wordpress, select OggChat Settings and save your Chat key and a few custom settings.

Sit back, relax, and start chatting with Wordpress site visitors!

Monday, June 7, 2010

Shopify Integration Tutorial - Adding Live Chat

Including OggChat Live Chat in your Shopify website is easy. Just follow these instructions on including your OggChat Widget in your Shopify Template.

1. Login to OggChat
2. Login to your Shopify Account
3. Select Theme --> Template Editor in the top right-hand side

4. Under the Layouts heading, select "theme"

5. For OggChat Tab Widgets (the default), scroll to the bottom and copy the OggChat Widget code from the OggChat Dashboard right before the end body tag.

6. For OggChat Buttons or Custom Online/Offline Buttons, scroll to the location in the template page where you'd like your button to appear. Copy the OggChat Widget code to this location.

7. Click Save.
8. You're Done! Start answering live chats right from Shopify.

Thursday, May 27, 2010

OggChat Live Chat Floating Tab

We've just released a new feature that allows you to create a floating live chat tab anywhere on your website - top, bottom, left, or right. Now in addition to support for OggChat Live Chat buttons as well as custom uploaded images, you can simply create a Live Chat Tab to place on your website.

This Live Chat Tab is similar to tabs you've seen on Facebook Chat (at the bottom) or Feedback Tabs you've see in other services. This tab will display your live chat online or offline status and can be configured with custom colors as well as custom locations.

Here are a few examples on our site:

The generated script includes the variables below which can be customized to match your website:

bg_color: Chat tab background color to us

hover_color: Color of the tab when hovering over it.

website: the name of your website for tracking purposes

top_margin: For left and right tabs, the pixel distance from the top of the browser window

bottom_margin: For left and right tabs, the pixel distance from the bottom of the browser. Only use top_morgin or bottom_margin, not both.

left_margin: For top and bottom tabs, the pixel distance from the left side of the browser window

right_margin: For top and bottom tabs, the pixel distance from the right side of the browser window

window_height: The height in pixels of the chat window to popup when clicking.

window_width: The width in pixels of the chat window to popup when clicking.

align: Where to position the chat top. Options are: 'left', 'right', 'top', 'bottom'

Just sign up for a Free Trial of OggChat to give it a try today!

Monday, February 22, 2010

10 Reasons to Use Live Chat Software for Business Today

1. Engage directly with website visitors when they most need help.

2. Give a great first impression of the quality of your customer service by being helpful and courteous to visitors and by answering their questions quickly.

3. Convert casual website visitors into customers by monitoring website visitors as they enter your site and viewing their footprint in your site. Proactively invite them to a chat to help explain a product or service.

4. Live Chat from Anywhere. Answer live chats when and where you want to - from your computer, your iPhone, or your Blackberry. Choose the instant messenger of your choice such as Google Talk, Audium, or Pidgin.

5. Strengthen your brand by customizing your chat window with your logo, your buttons, and your website look and feel.

6. Gain a competitive edge by implementing a professional live chat service on your website.

7. Save money on customer service. Live chat is inexpensive compared to call center support.

8. Live chat is easy to grow. Add operators as your business and live support needs grow.

9. You get a written transcript of exactly what was discussed. Great for both companies and customers.

10. Experience these benefits with an Free Trial

Wednesday, February 3, 2010

Custom Online/Offline Live Chat Buttons

As part of our ongoing focus on implementing customer feature requests as quickly as possible, we have been releasing a number of incremental improvements to OggChat.

Today we've enhanced OggChat Live Chat by adding support for custom online and offline chat buttons. With this feature, you can just login to OggChat, upload the images you'd like to use for online and offline live chat presence, and copy your generated code into your website.

Here's a screenshot of the capability:

Thursday, January 21, 2010

Live Chat in Multiple Languages with OggChat

We've just introduced multi-language live chat support for Oggchat that allows businesses to choose the language they want to interact with their customers in. Chat window messages will be localized to the language chosen as well as operator interaction in Gmail or Google Talk.

This is yet another feature that will drastically expand the reach of OggChat Live Chat to businesses around the world.

We are asking for volunteers to help expand our language support. We currently support these languages. If you're interested, please contact us here. We'll respond with a short list of phrases and words that require translation into your language.

Tuesday, January 12, 2010

OggChat's New Live Chat History Search

We're pleased to announce live chat history search to OggChat. With the latest release of OggChat, Operators and Administrators have the ability to search all live chat history and quickly view visitor information including geo location on Google Maps, visitor browser details, and chat message text.

This feature enables screen pop capabilities for incoming chats and gives your business realtime access to visitor history through OggChat.

Here are some screenshots of the new feature:

Chat Request that includes Search History Link

Link directly to the search page from the chat invite that comes into your Gmail chat.

Chat History Search Page on OggChat

Dynamically search for previous chats from this visitor. You can search be name, email, ip, phone number, and date ranges.