Tuesday, December 8, 2009

OggChat Operator Chat Transfer Improvement

As we continue to improve OggChat, we will be releasing a series of incremental chat feature enhancements. If you have a feature request or improvement, feel free to send us an email.

Today, we released the latest version of OggChat that includes previous chat history after an operator to operator transfer of a chat.

So now when typing: #transfer , your chat transfer request will be initiated. After the other operator accepts, they'll receive the current chat history including name, phone, and email of the website visitor.

As always, you can view chat history at anytime during a session by simply typing #history in your Google Talk window (or GMail chat window for that matter).



No comments:

Post a Comment