Say you've accepted a chat from a customer who is having a billing issue and you're in the marketing department. Simply type "#transfer
" in your GMail chat window to transfer the chat to another agent in your account.
Department Based Routing
You can create any number of departments in your account and assign individual operators to each topic. Then when a customer selects a department from the drop down list in the chat window, the chat request is only routed to those operators assigned to that particular department.
Multiple Domain Support
If you have multiple websites you'd like to put OggChat on, it's as simple as generating a different widget for each domain. When the chat request arrives to your Instant Messenger, you know from which site it came, so you can respond appropriately.